Terms and Conditions

These terms and conditions do not affect your statutory rights

Business Name: Trade Canvas Printing is a trading name of The Big Art Company

Business Address: Unit 4 St Georges Industrial Estate, Camberley, Surrey, GU15 2QW

Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.

We may modify these terms at any time. We will post the modified terms on the web site. The modified terms will come into effect as soon as they are posted on the web site and use of the web site (or of any services provided through the web site) after that point will be subject to the modified terms.

Payment:

Trade Canvas Printing does not offer credit terms and all prints must be paid for when ordered. We accept all major credit cards Visa, Visa Debit, Visa Electron, MasterCard, Maestro and Solo. We do not currently accept American Express. We also accept Paypal and Google Checkout. You can send us a check made payable to "The Big Art Company" - please note though that the cheque will have to clear before we start work on your canvas which usually will add 3-4 days to our estimated delivery date.

Cancelling an order:

Once an order has been paid for we will start production on your canvases. If you need to cancel an order a 10% administration charge will occur if you cancel before we have started printing your canvas. Once we have printed you canvas we cannot cancel an order. We normally start canvas printing 2-3 hours after an order is placed.

Delivery:

Delivery costs will vary depending on the final size and destination of the artwork. This cost will be made clear at the point of ordering. Delivery will be provided for by specialist couriers and they will require for someone to be present to sign and collect the artwork. It is the sole responsibilty of the customer to ensure that someone is available to take delivery and The Big Art Company cannot be held responsible for any late, lost or unforseable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery.

Returns:

We will not accept returns without prior agreement and will only accept returns due to damaged canvases logged at receipt and informed to the couriers. On receipt of the returned item we will print a new canvas and have that delivered to the same address.

Colour:

Whilst we try our very best to colour match every photo we cannot be held responsible for exact colour matching requirements. Colours may appear differently on your computer screen than ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues. If exact colour matching is important then we suggest contacting us to discuss test samples.

Image cropping and gallery wrapping:

To fit your photo onto the specified canvas size we will often have to crop the original photo. We will do this with the utmost sensitivity to retain the original feel of the image but we will not be held responsible for cropping out any part of the image. If there are specific parts of the photo that you would like to keep on the front of the canvas you should let us know in advance.

Gallery wrapping is also a popular choice but to "wrap" the image the photo must be enlarged to cover the edges of the canvas. Our canvases have a depth of approx 2 inches and we therefore have to enlarge your image by 4 inches in length and width to cover these edges. Sometimes this will lead to an important part of your photo ending up on the side of the canvas (for example part of a face, an eye, or a large part of a head). In these circumstances we reserve the right to not gallery wrap your image but will print the photo on the front of the canvas only. If you have ordered multiple canvases we will print all in the same style for consistency. This retains the best overall feel from your photos.

Copyright:

It is the sole responsibility of the customer to ensure that any image that they present for transformation into a canvas print is copyright free or that the copyright is owned by the customer themselves. We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer.

Privacy Policy:

Whilst we will need to take certain personal details such as contact and delivery information we will never pass this information over to any 3rd party (except for the needs of product delivery). All personal information will be kept in a secure environment and not be accessible via the internet. We do retain the right to use photos of your canvas as examples on the site. If you would not like you artwork displayed please contact us and we will remove it.

Links:

This site contains links to other sites. We cannot be responsible for the privacy policies and practices of other web sites. We recommend that you check the policy of each site that you visit.

What you cannot do:

You are not allowed to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in the web site.

You are not allowed to upload, email to us or order prints of any images or other material which contain: pornographic or obscene material;
racist material;
material that is likely to incite hatred against any person or group;
blasphemous material;
defamatory or otherwise actionable material;
images of any criminal act;
material the use or inclusion of which infringes any copyright, trademark or other intellectual property right of any third party;
material that breaches any applicable laws or legislation

Law and jurisdiction

These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.